Start a conversation

I don’t see the same messages as my colleague in Folders view

It is possible to apply filters on folders: team, agent, role, source or even the categories present on an agent’s account.

This being, if your colleague has access to other categories, other sources or if he is not in the same team as you, the Folders view might be different.

In addition, within the same folder, depending on these different criteria (permissions on sources or categories), you might not be able to see the same messages as your colleagues.

Choose files or drag and drop files