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Why don’t I have the same options (edit, delete, like, etc.) depending on the messages ?

The options are different depending on the source where the message comes from. RingCentral Engage Digital narrows the actions to what it is possible to do on the original source, and what the API allows us to do. It is only possible to perform the actions authorized and intended to be used on them.

For example, the Retweet option is only available on messages imported via the Twitter source whereas the Delete option will not be available because it is not possible to delete other users tweets on Twitter.

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