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View your actions history

RingCentral Engage Digital keeps track of every actions performed by agents on the console. All these actions are registered in your personal journal that is accessible by clicking your name on the top right then “View my journal”. The date and nature of each action are displayed by chronological order from the most recent to the oldest.

You can also access a thread that you processed. Clicking on an event brings you to the associated thread.

Choose files or drag and drop files