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I can't modify all the roles, why ?

Only users with the permission “Manage roles” have the ability to modify roles in RingCentral Engage Digital.

Furthermore, it is impossible to modify a role if your role does not possess equivalent permissions to the role you want to modify. 

Finally, it is not possible to modify your own role.

An agent has fewer permissions than I do but I cannot modify his role, why?

This person's role might have permission that yours does not have, that is why you cannot modify his role. Reach out to an administrator or the RingCentral Engage Digital experts if you need help on that subject.

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