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? Messages management

  • Reorganize your folders

    You want to change the layout of your folders in the Folders view? Nothing could be more simple than that in RingCentral Engage Digital! Go to Administration > Folders Click and hold on the folder you...

  • Categories in RingCentral Engage Digital

    Categories are important elements in the use of RingCentral Engage Digital. They are used for many purposes such as: Analytical tracking of messages by type of contact. The organization of folders by ...

  • Archive messages

    If you receive messages that do not need to be processed, you can ignore the message by archiving. Doing so will exclude it from the RingCentral Engage Digital processing system. The Ignore function i...