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  • How to use tags?

    RingCentral Engage Digital provides you with the Identity tags feature in order to add tags to the users. This feature allows you to tag VIP clients and influencers for analytical purposes or to prior...

  • How to save client’s information or consult his messages history?

    The client sheet gives you access to basic information about the client and to the different interactions he might have had with agents in RingCentral Engage Digital. Depending on your permissions, yo...

  • Access messages and user profiles on the original source

    For each message originating from a public flow imported in RingCentral Engage Digital, you can either access the message on the source where it was originally published by clicking the Permalink butt...