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❓ FAQ

  • How to deactivate or delete a source?

    If a source previously synchronized to the console is no longer to be used, it can be disabled to stop the import of messages. To disable a source, please follow the procedure below: Go to Administrat...

  • Agents are available but tasks are not distributed

    There are several situations that can cause tasks to not be delivered to agents in Tasks mode. Before contacting the RingCentral Engage Digital support team, it is important to check the following: In...

  • What are the differences between the Folders view and the Task view?

    The Task view and the Folders view are two different systems for distributing and displaying messages imported in RingCentral Engage Digital. Folders View In the Folders view, messages are organized i...

  • How to be notified when there's an incident?

    Everyday, we strive to develop products as reliable and stable as possible. But because no software publisher is immune to an incident, and as transparency is important to us, we have launched the Rin...